Refund policy

At Double 9 Golf, we believe the experience should be as exceptional as the pieces themselves. Every detail matters, from the moment you place your order to the moment it arrives.

If something isn’t quite right, we’re here to help.

Returns

We gladly accept returns initiated within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition, with tags attached and original packaging included.

To begin a return, simply contact info@double9golf.com with your order number. Our team will assist you with the next steps and provide return instructions.

Returns are complimentary within the United States. We’ll provide a prepaid return shipping label for eligible returns, and we never charge restocking fees.

Please wait until you receive your return instructions before sending merchandise back to us.

Exchanges

Sometimes the right piece just needs a different size or color.

We’re happy to assist with exchanges requested within 30 days of delivery, subject to product availability.

Simply contact info@double9golf.com with your order number and the item you’d like to exchange. We’ll guide you through the process and provide a complimentary return shipping label for eligible domestic exchanges.

Exchange items must meet the same condition requirements as returns.

If your preferred size or color is unavailable, we’ll gladly assist you with a return instead.

Damaged, Defective, or Incorrect Items

Every Double 9 piece is handled with care and inspected for quality before leaving us. We take pride in the details and want your order to arrive exactly as intended.

While we take every precaution, we understand that occasionally something may not arrive as expected.

If you receive an item that is damaged, defective, or incorrect, please contact us at info@double9golf.com as soon as reasonably possible after delivery. Include your order number and a brief description of the concern. Photographs may be requested to help us assess the issue and arrange an appropriate resolution.

Double 9 stands behind the quality of its products and will gladly address verified manufacturing defects, shipping damage, or fulfillment errors at no additional cost to you.

Damage resulting from normal wear and tear, accidents, misuse, improper laundering, alterations, or failure to follow garment care instructions is not considered a manufacturing defect and is not eligible for a complimentary replacement or refund on that basis.

Each concern is reviewed individually, with care and fairness. Our goal is always to provide a thoughtful resolution while maintaining the quality standards that define Double 9.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Refunds

Once your return has been received and inspected, we’ll notify you of its status.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us at info@double9golf.com.

For standard returns, original shipping charges are nonrefundable. If your return results from a verified manufacturing defect, shipping damage, or an error on our part, Double 9 will cover the applicable shipping costs.

Final Sale & Nonreturnable Items

To maintain the quality and integrity of our merchandise, certain items are not eligible for return or exchange:

Items that have been worn, washed, altered, or damaged after delivery.
Items missing their original tags or packaging, where those are required for an ordinary return.
Gift cards.
Merchandise clearly identified as final sale at the time of purchase.

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied merchandise under applicable law.

International Orders

Our complimentary return shipping service applies to eligible returns within the United States.

For orders shipped internationally, please contact info@double9golf.com before initiating a return so we can provide instructions and explain any applicable shipping arrangements.

Where Double 9 is responsible for an error or verified defect, we’ll work with you to provide an appropriate resolution in accordance with applicable law.